Privacy Policy

Your Privacy Matters to Us

Transparent and secure data handling practices

At UK ETA, we are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and apply for your UK Electronic Travel Authorization.

1. Information We Collect

We collect information from you in several ways to facilitate your UK ETA application process:

👤 Personal Information

•Full name, date of birth, gender, and nationality (including any other nationalities)
•Passport number and expiry date
•Email address and phone number
•Residential address (street, city, state/province, postal code and country) and the country you are applying from

📋 Document Information

•Passport photo page (image or PDF) and a photograph of your face
•Employment or school details
•Your answer to the conviction question and any details you provide
•Your processing option and the number of travelers

•Payment information: card details are entered directly into the secure payment form provided by Stripe and are handled by Stripe. We receive payment confirmation details such as the amount, payment status and a payment identifier, not your full card number.
•Messages you send us: if you use our contact form, we receive your name, email address, the subject you choose and your message.
•Website usage information: we use Google Analytics and Vercel Analytics to understand how the site is used (see Cookies and Tracking below).

2. How We Use Your Information

Your personal information is used for specific and lawful purposes:

✓

Application Processing

We process your information to verify eligibility and issue your ETA decision.

📧

Communication

We contact you about your application status and important updates.

🔧

Service Improvement

We analyze website usage data to improve our services.

⚖️

Legal Compliance

We disclose information when required by law.

3. Data Security

How we protect your data

We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for data sent between your browser and our site, and card payments are handled by Stripe. Uploaded documents are stored with our file-storage provider and are accessed through unlisted links. However, no method of transmission or storage over the internet is entirely secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your personal information for as long as necessary to process your application and fulfill the purposes outlined in this policy, unless longer retention is required by law or for legitimate business purposes. You can request data deletion by contacting info@uketa.com.au, subject to legal and contractual obligations.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with authorized parties only:

1
UK Government Authorities
For visa processing and border security purposes
2
Payment Processor (Stripe)
For secure transaction handling only
3
Service Providers
Vendors that help us run the service, such as hosting and file storage (Vercel), email delivery (ZeptoMail) and website analytics (Google Analytics, Vercel Analytics)
4
Legal Authorities
When required by law or court orders

6. Your Privacy Rights

You have control over your data

You have the right to access, correct, update, or delete your personal information. You can also opt-out of certain communications. To exercise these rights, please contact us at info@uketa.com.au. We will respond to your request within 30 days in compliance with applicable data protection regulations.

7. Cookies, Tracking and Browser Storage

Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. For more details about our cookie usage and how to manage them, please refer to our Cookie Policy. We use both session and persistent cookies. When you submit an application, the details you entered (such as your name, passport details, address, contact details and the links to your uploaded files) are also saved in your browser's session storage and local storage so your confirmation can be completed. The copy in local storage stays on your device until you clear your browser data.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. Always verify you are on a legitimate UK ETA domain.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our service constitutes acceptance of the updated policy. Major changes will be communicated via email to the address on file.

10. Contact Us